Shipping Policy

We aim to provide clear delivery information before and after your order is placed. Shipping options and charges, when applicable, are shown at checkout.

Order processing

Orders are generally processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery

After dispatch, delivery generally takes an estimated 7–15 business days, depending on the destination, carrier and local delivery conditions. Delivery estimates are not guarantees and may be affected by customs clearance, weather, carrier delays or high-volume periods.

Tracking

When tracking is available, we will send the tracking information to the email address used at checkout after your order is dispatched. Please allow time for tracking activity to appear after the carrier receives the package.

Address accuracy

Please ensure that your shipping address is complete and accurate before placing an order. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.

Customs, duties and taxes

For international deliveries, customs duties, import taxes or similar charges may be assessed by the destination country. These charges, if any, are the customer’s responsibility.

Delivery issues

If your order appears delayed, damaged or missing, contact us with your order number and any available tracking information. We will review the issue and assist with the next steps.

Contact

Email service@rayttrig.com or call 02157497957.

Last updated: September 15, 2026.