Return Policy

We want you to have a clear and straightforward shopping experience. If you need help with a return, contact us before sending any item back.

Return window

You may request a return within 30 days after delivery. To start a request, email service@rayttrig.com and include your order number, the item you wish to return and the reason for the request.

Eligibility

To be eligible for a return, items must be unused, unopened, in their original condition and, where applicable, in the original packaging. We may request photos or other information to review the request.

Non-returnable items

For hygiene and safety reasons, opened or used personal-care items cannot be returned unless they arrived damaged, defective or incorrect. Items damaged through misuse are not eligible for return.

Damaged, defective or incorrect items

Please contact us promptly after delivery and include clear photos of the item, packaging and shipping label. We will review the information and provide the next steps.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected, or after a damaged or incorrect item claim has been approved. The time for a refund to appear depends on your payment provider.

Return shipping

Unless the item was damaged, defective or sent in error, return shipping costs are the customer’s responsibility. Do not send items back without return instructions from our support team.

Contact

Email service@rayttrig.com or call 02157497957.

Last updated: September 15, 2026.